Learn Quality Management
What Is Quality?
A definition of quality is:
“your focus on satisfying your customer’s needs”
Therefore, it can be said that the “quality of a product or service” is the extent to which it incorporates features and characteristics that allow the customer to use it. At the same time, you are satisfying their needs.
It could also be defined as being fit for the intended purpose, or “fit for purpose” or “conformance to requirements”.
Why Focus On Improved QHSE Management?
Organisations that focus on continually improving their QHSE management are better positioned to succeed.
Some key benefits that can be achieved with effective QHSE management are:
- Support for business leadership in satisfying objectives;
- Being able to demonstrate a commitment to customer satisfaction;
- Improved company culture;
- Increased revenue;
- Streamlined management of new innovations; and,
- Insights into why your business is performing or not performing.
Time and time again we have seen customers optimise their QHSE management systems and in turn achieve better outcomes for their customers, staff, managers, and key stakeholders.
In a world where competition is higher than ever, give your business a competitive edge with strategic and streamlined QHSE management.
ISO (International Organisation for Standardization) is an independent, non-governmental organisation representing the National Standard Institutes of over 150 countries. They develop and publish international standards in response to the needs of the international market and global expert opinions.
The ISO 9001 standard is focused on helping businesses improve their quality control. It sets out the criteria for a quality management system and can be used by any organisation, large or small.
Become compliant and certified to ISO 9001 with QSM Group. Contact us today.
Take QHSE management at your organisation to the next level with QSM Group's QHSE training services.
Tools & Resources
Quality Improvement Form