The QSM Approach

We have established a proven methodology that we have termed “the QSM Approach” that has time and time again successfully delivered valued solutions to our clients.

This methodology can generally be applied to most situations requiring either performance to be improved, management systems to be developed or a risk management exercise to be undertaken. Simplistically the QSM approach requires seven steps to be applied to the situation at hand as follows:

Identify the critical and important activities, tasks, processes, systems within the organisation;
Review how they are currently being carried out;
Determine the best practice for each;
Document how they should be done;
Implement the documentation. (This may require training and/or coaching);
Verify the level of implementation; and,
Address any discrepancies and or improvement opportunities identified during the verification step.

When this methodology is applied with a focus on achieving real improvements, facilitated by people with appropriate expertise and experience, impressive results will be achieved. A by-product of this approach is that the majority of the requirements for achieving certification to the relevant management system standards will also be addressed. Hence, the process of achieving management system certification becomes a process of driving real improvements throughout an organisation.

All too often when management systems are being developed, the focus is solely to achieve certification with little regard on achieving improvements. When this is the situation, certification will invariably be achieved but without the benefits of improvements being gained, the end result being a system that becomes a burden to maintain.

In today’s business world organisations also require technology to to ensure their management systems are effective and efficient. To this end QSM Group has partnered with Mango to offer our clients the most affordable and user friendly compliance software solution currently available.

Mango is an integrated software solution that makes compliance easy. It can be used to control, administer and maintain all of an organisation’s compliance requirements and is ideally suited to either stand alone or integrated management systems.