New ISO Standard
ISO (International Organisation for Standardization) is an independent, non-governmental organization representing the National Standard Institutes of over 150 countries. They develop and publish international standards in response to the needs of the international market and global expert opinions.
ISO 23592: Service Excellence – Principles and Model
The new ISO standard 23592 outlines the principles and models for achieving excellence in customer service. The standard has been designed to complement another new ISO standard, ISO/TS 24082, outlining the technical specification for designing excellent service to achieve outstanding customer experiences.
Going Beyond the Expected
Cansu Tumay, Manager of the ISO committee that developed the standard, stated that whilst many organisations may believe that they are customer-focused, the reality may be that they fail to see how truly comprehensive that focus is.
Tumay explained that, in today’s competitive marketplace, those organisations that go above and beyond what they think that customers expect will thrive.
The new ISO standard takes quality control to a new level, offering guidance on implementing and maintaining a level of customer service above and beyond what is generally expected.
QSM Group’s experienced QHSE Consultants have helped clients in all different industries to enhance the quality of their service.
Our strategic approach to assessing, designing, implementing, and maintaining your integrated management systems, provides a solid framework for operational success and excellence in customer service.
Get in touch with us today to book your obligation-free strategy session with one of our quality and compliance experts.
Certifiable ISO Standards
In Australia, the standards that are most common for certification are:
- ISO 9001 – Quality Management Systems;
- ISO 22000 – Food Safety Management;
- ISO 14001 – Environmental Management Systems;
- ISO 45001 – Occupational Health and Safety Management;
- ISO 31000 – Risk Management; and,
- ISO 27001 – Information Security.
Through quality processes, ISO-certified organizations are able to constantly monitor and improve their well-documented and structured processes. These organizations lead the way in terms of quality, efficiency, and productivity.
Each ISO standard has different specific benefits, and together they work to provide a solid and streamlined foundation for a successful organization. ISO-certified businesses tend to have better customer retention and satisfaction, lower staff turnover, and consistent quality outcomes.
An ISO-certified management system can also help to reduce costs, increase market share and gain access to new markets.
4 Steps to ISO
Get in touch with QSM Group today to discuss your ISO compliance and certification needs.
Our experienced consultants work with you to develop, implement and monitor your management systems. We can also assist with achieving certification to any desired certifiable ISO standards.